REFUND POLICY
Transparent help when a family purchase is not right.
Effective September 16, 2026
Before purchase
Checkout shows the billing period, price, currency, applicable tax, renewal terms, and any trial or discount before payment is submitted.
Canceling renewal
Cancel from the billing portal at any time. Cancellation prevents the next renewal and normally keeps access active until the end of the already-paid period.
Refund requests
Contact Fippo promptly through the contact page with the caregiver account email and purchase date. Requests are reviewed under applicable consumer law and the circumstances of the charge. Approved refunds return to the original payment method; processing time depends on the payment provider and bank.
Access after a refund
A full refund that revokes subscription benefits ends paid access after the payment provider confirms the refund. Export and deletion controls for family data remain available to the caregiver.